Terms and Conditions
- INTRODUCTION
Welcome to DoseDost, a mobile health application (“App” or “Application”) owned and operated by DoseDost HealthTech Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at 6-3-629/4, Flat 502, Purushotham Enclave, Anand Nagar Colony, Khairatabad, Hyderabad – 500005, India (“DoseDost”, “Company”, “we”, “our”, or “us”).
By downloading, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately uninstall and stop using the App.
These Terms form a legally binding agreement between you (“User”, “you”, or “your”) and DoseDost.
- ABOUT THE APP
DoseDost is a digital health companion designed to help users manage their medications and health routines efficiently. Inter alia, it allows users to:
a. Set up pill reminders and refill alerts,
a. Track medication adherence,
b. Manage multiple profiles for family members,
c. Record health-related data and reports,
d. Receive timely notifications and insights to improve adherence.
The App is currently free to use. However, we may introduce premium subscription-based features in the future with additional functionalities such as advanced analytics, integrations with pharmacies, diagnostic labs, or healthcare providers.
DoseDost does NOT provide medical advice, diagnosis, treatment, or emergency services. It is solely a self-management and reminder tool.
III. ELIGIBILITY
By using the App, you confirm that:
a. You are at least 18 years old or are using the App under parental or guardian supervision;
b. You have the full authority and legal capacity to enter into this agreement; and
c. You are accessing the App in compliance with applicable laws.
If you add health information for a family member, dependent, or third party, you confirm that you have obtained their valid consent.
- ACCOUNT REGISTRATION AND ACCESS
a. To use the App, you must register with a valid mobile number and complete OTP-based verification.
b. You are responsible for maintaining the confidentiality of your account and OTP.
c. You agree to provide accurate, complete, and up-to-date information at all times.
d. You are solely responsible for all activities conducted under your account.
We reserve the right to suspend or terminate your access if false, misleading, or illegal information is provided.
- HEALTH INFORMATION AND USER CONSENT
The App may request and store personal and health-related information including but not limited to:
a. Name, age, gender, contact information;
b. Medication details, dosage schedules, and adherence logs;
c. Medical history, allergies, conditions, and doctor details;
d. Blood group, medical condition, past medical history, weight, height, lifestyle patterns;
e. Family profiles (if added); and
f. Uploaded prescriptions and medical reports.
By using the App, you explicitly consent to the collection, processing, and use of your personal and medical information as outlined in our Privacy Policy and Data Protection Policy, available within the App.
You understand and agree that:
a. The App does NOT verify, validate, or check the medical accuracy of entries made by you.
b. You are solely responsible for entering correct and updated medical information.
- DATA PROTECTION AND SECURITY
We value your privacy and are committed to protecting your personal and medical data.
a. All data is encrypted in transit and at rest.
b. Information is securely stored on Firebase Firestore servers located in the asia-south1 region (Mumbai, India). This region ensures that all data remains within India. Google does not disclose precise physical data-center addresses for security reasons, but the asia-south1 region is publicly identified as being operated from Mumbai.
c. Your identifiable data is not visible to us due to encryption safeguards.
d. We comply with the Digital Personal Data Protection Act, 2023, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
For detailed information, please refer to our Privacy Policy & Data Protection Policy available on the App or our website i.e. www.dosedost.com
VII. PREMIUM FEATURES (FUTURE RELEASE)
We may introduce premium or paid features in future versions of the App, including:
a. Secondary User (with consent from Primary User)
b. Medicine Ordering via WhatsApp
c. Detailed analytics and adherence insights;
d. Multi-user or enterprise dashboards;
e. Integration with healthcare providers, pharmacies, and diagnostic services.
Access to such features may require a paid subscription. All fees, terms of payment, and refund policies (if applicable) will be made available before activation of any paid plan.
VIII. USER RESPONSIBILITIES
- By using the App, you agree:
a. To use the App only for personal, lawful, and non-commercial purposes;
b. To refrain from uploading false, misleading, or illegal data;
c. Not to misuse, copy, or attempt to modify the App’s source code or content;
d. To ensure that your health-related entries are accurate and updated;
e. you will not solicit another person’s password or personal information under false pretenses;
f. you will not publish falsehoods or misrepresentations, including with respect to any medical or health information;
g. Not to use the App to store or transmit viruses, malware, or harmful software. - You shall NOT:
a. Upload false, misleading, harmful, or unlawful information
b. Attempt to reverse engineer, copy, modify, or decompile the App
c. Use the App to distribute malware, viruses, or harmful software
d. Violate any medical, telecom, or data-protection laws
e. Use automated scripts or bots to access the App
Failure to follow these responsibilities may lead to suspension or termination of your account.
- You acknowledge that:
a. Notification delivery depends on device settings, network availability, and third-party services
b. We cannot guarantee uninterrupted, real-time, or error-free delivery of reminders
- LIMITATION OF LIABILITY
a. DoseDost is an informational and self-management tool. It is not a substitute for professional medical advice, diagnosis, or treatment.
b. Always consult a qualified medical practitioner before making any decisions regarding your health. - The App and its developers shall not be liable for:
i. Any missed reminders, medication errors, or adverse effects;
ii. Technical interruptions, network issues, or device failures;
iii. Any loss, injury, or damage arising from reliance on App-generated data.
To the maximum extent permitted by law, DoseDost and its affiliates disclaim all warranties, whether express or implied, including warranties of accuracy, reliability, merchantability, and fitness for a particular purpose. Under no circumstances, we shall be liable for any monetary claim exceeding the total subscription fee(s) paid by the User for the period of 12 (Twelve) months preceding the date of any such claim.
- INTELLECTUAL PROPERTY RIGHTS
All content, graphics, user interfaces, visual interfaces, trademarks, logos, and computer code on the App are owned or controlled by us.
We grant you a limited, revocable, non-exclusive, non-transferable license to use the App solely for your personal, non-commercial use.
You may not copy, modify, reproduce, or distribute any part of the App or its content without our prior written consent.
- TERMINATION
This Agreement is effective until terminated by either you or us. You may terminate this Agreement at any time, provided that you discontinue any further use of the Service.
Termination does not entitle you to a refund for any amounts already paid, except where required by applicable law. If you violate this Agreement, our permission to you to use the Service automatically terminates. We may, in our sole discretion, terminate this Agreement and your access to any or all of the Service, at any time and for any reason, after notifying you, without penalty or liability to you or any third party.
Without limiting the foregoing, we may suspend or terminate your access to all or part of the Service, or downgrade you to a free tier (where available), if you fail to pay any fees due for a Subscription, if a payment is reversed or charged back, or if we discontinue a free or trial offering, in each case following any notice required by applicable law.
Upon termination, all rights granted to you under these terms shall cease immediately. You may stop using the App at any time by uninstalling it or deleting your account.
XII. SUBSCRIPTIONS & BILLING
We may, at our discretion, offer various subscription services, including, without limitation, DoseDost Premium (each, a ”Subscription”).
- Free Trials – Where we offer a time-limited free trial, we will describe the length of the trial, what features are included, and what happens at the end of the trial. Unless otherwise stated, a free trial will convert automatically into a paid subscription at the then-current price at the end of the trial period, and the applicable payment method you have provided will be charged, unless you cancel before the trial expires. We will inform you, in clear and prominent terms, whether a trial will result in automatic billing and how to cancel. You will not be charged during the free trial period. Any unused portion of a free trial period will be forfeited when you purchase a Subscription, except where prohibited by applicable law.
- Billing & Payment – If you purchase a Subscription, you authorize us or our third-party payment provider (including the Apple App Store or Google Play Store, if applicable) to charge the subscription fee using the payment method you provide. Subscriptions are billed either monthly or annually, depending on the plan you choose. The current prices are displayed to you at the time of purchase. Payments are due and payable at the beginning of each billing period. Prices may vary by country due to currency exchange rates, taxes, or platform-specific pricing rules. You are responsible for ensuring that your payment information is accurate and up to date. If a payment cannot be processed, we may suspend or terminate your Subscription or downgrade your access, following any notice required by applicable law.
- Automatic Renewal and Cancellation – Unless otherwise stated at the time of purchase, Subscriptions will automatically renew at the end of the then-current billing period at the then-current price. You may cancel your Subscription at any time. If you purchased a Subscription through Apple, you may cancel your Subscription by navigating to Settings > Apple ID > Subscriptions. If you purchased a Subscription through Google Play, you may cancel your Subscription by navigating to Play Store > Profile > Payments & Subscriptions. Cancellation takes effect at the end of the current billing period. You will retain access to Subscription features until the end of that period and will not receive a refund for the remaining portion of a billing cycle unless required by applicable law.
- Failure to Pay – If, for any reason, we are unable to collect payment using the payment method you have provided (for example, without limitation, due to expiration, insufficient funds, or chargeback), we may suspend or terminate your access to the Subscription features or the Service, or downgrade you to a free tier (if available), after providing any notice required by applicable law.
- Apple App Store Subscriptions – If you purchased a Subscription through Apple’s App Store, billing and cancellation are handled by Apple, and the applicable App Store terms and conditions will apply in addition to these Terms. You should review your Apple account settings to manage your Subscription, including turning off automatic renewal.
XIII. MODIFICATIONS AND UPDATES
We reserve the right to modify, update, or discontinue any part of the App or these Terms at any time. Continued use of the App after such updates constitutes your acceptance of the revised Terms.
You consent to receiving automatic updates to improve functionality, security, or compliance.
XIV. INFRINGEMENT
We accept no responsibility or liability for any material provided or posted by a user, at his sole discretion. We will make a reasonable effort to monitor and moderate the content uploaded by users for any obvious illegal content. If you believe that something appearing on the Service infringes your copyright, you may send us a notice requesting that it be removed, or access to it blocked. We suggest that you consult your legal advisor before filing a notice or counter-notice. Be aware that there can be substantial penalties for false claims. It is our policy to terminate the accounts of repeat infringers in appropriate circumstances.
- ASSIGNABILITY
You agree that this Agreement and all incorporated agreements between you and us may be assigned by us, in our sole discretion to any third party. Without limiting the foregoing, we may assign or transfer our rights and obligations under this Agreement to an affiliate or to a third party that provides billing, payment processing, or other services related to the operation of the Service or any Subscription, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
XVI. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana, India.
XVII. GRIEVANCE REDRESSAL
You may contact our Grievance Officer for any complaints or concerns regarding data collection, processing, or use.
Grievance Officer Details:
Name: Bichitrananda Mishra
Designation: Grievance Officer – DoseDost
Email: grievances@dosedost.com
Contact Number: +91-9668911969
Address: DoseDost HealthTech Private Limited
6-3-629/4, Flat 502, Purushotham Enclave, Anand Nagar Colony, Khairatabad, Hyderabad – 500005
We will acknowledge your grievance within 72 hours and aim to resolve it within 15 working days after such acknowledgement.